We stand behind every Solace Belt. If something's wrong with your order, we'll always make it right.
Wear the Solace Belt through your whole next cycle. If it doesn't earn a spot in your routine, contact us within 60 days of delivery for a full refund. No awkward questions.
If your item arrives damaged or defective, contact us within 60 days of delivery. To process your claim, please include clear photos or a short video that plainly show the damage or defect, along with a photo of the shipping label and packaging. Once we've reviewed the images, we'll send a free replacement or issue a refund at no cost, with no return needed.
If your item is significantly different from how it was described on our website, contact us within 60 days of delivery with clear photos and we'll make it right — a replacement or a full refund.
If you'd like to return an item for another reason, please contact us within 60 days of delivery. The item must be unused and in its original condition. Once we receive and inspect the returned item, we'll process your refund to the original payment method.
Contact us through our contact page with your order number and any relevant photos. We'll reply with the return address and simple instructions.
Approved refunds are issued to the original payment method within 5-10 business days.